Thank you for being part of the Homeground community. We take your privacy seriously and are committed to being transparent about how we collect, use, and protect your information. This Privacy Policy applies to homegroundbox.com and all services offered by Homeground Box LLC (“Homeground,” “we,” “us,” or “our”). If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of our Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

1. Information We Collect

When you place an order, create an account, or interact with our site, we may collect the following categories of personal information:

  • Contact details — name, email address, shipping address, and billing address
  • Financial information — payment card details processed securely through Shopify Payments (we do not store your full card details)
  • Account information — username, password, and preferences
  • Order and transaction history — items purchased, subscription status, and past orders
  • Coffee preparation preference — whole bean or pre-ground
  • Communications — information you include when contacting our customer support
  • Device and usage information — IP address, browser type, pages visited, and how you interact with our site, collected automatically through Shopify and cookies

We may also collect personal information when you sign up for our email list through Omnisend, or when you communicate with us directly.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your subscription box and one-time orders
  • Communicate with you about your order status, shipping updates, and account details
  • Send marketing emails and seasonal updates through Omnisend (only if you have opted in)
  • Personalize and improve your experience on our site
  • Detect and prevent fraud and maintain the security of our services
  • Comply with applicable legal obligations

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

3. Email Marketing

We use Omnisend to manage our email marketing. If you subscribe to our list, you will receive seasonal updates, box announcements, and occasional promotional offers. You can unsubscribe at any time by clicking the unsubscribe link in any email we send, or by contacting us at hello@homegroundbox.com.

Your email data is stored and processed by Omnisend in accordance with their own Privacy Policy.

4. Sharing Your Information

We share your information only with service providers who help us operate our business, including:

  • Shopify — our e-commerce and payments platform
  • Omnisend — our email marketing platform
  • Shipping carriers (such as USPS, UPS, or FedEx) to deliver your orders

We may also disclose your information when required by law, in connection with a business transaction such as a merger, or to protect the rights and safety of our customers and business. These providers are contractually required to use your data only as needed to provide their services to us, and not for any other purpose.

5. Our Relationship with Shopify

Our store is hosted by Shopify, which collects and processes personal information about your access to and use of our Services in order to provide and improve those Services for you. Information you submit may be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside.

To help protect, grow, and improve our business, we use certain Shopify features that incorporate data from your interactions with our store, along with other merchants and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights.

To learn more about how Shopify uses your personal information and any rights you may have, visit the Shopify Consumer Privacy Policy. You may also exercise privacy rights related to Shopify’s processing at the Shopify Privacy Portal.

6. Targeted Advertising & Your Opt-Out Rights

Depending on where you reside, you may have the right to opt out of the “sale” or “sharing” of your personal information, or to opt out of the processing of your personal information for targeted advertising purposes, as defined under applicable privacy laws (including the California Consumer Privacy Act).

If you visit our website with the Global Privacy Control (GPC) opt-out preference signal enabled, we will treat this as a request to opt out for the device and browser you use to visit the site. If we are able to associate the device with a Shopify account, we will apply the opt-out to that account as well. We do not recognize other “Do Not Track” signals beyond GPC.

To learn more about Global Privacy Control, visit globalprivacycontrol.org.

7. Cookies

Our site uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser. Note that disabling cookies may affect some site functionality.

8. Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information:

  • Right to Access / Know — request access to the personal information we hold about you
  • Right to Delete — request deletion of your personal information
  • Right to Correct — request correction of inaccurate personal information
  • Right of Portability — receive a copy of your personal information or request transfer to a third party
  • Right to Opt Out — opt out of the sale or sharing of your personal information for targeted advertising
  • Managing Communications — opt out of promotional emails at any time via the unsubscribe link; we may still send non-promotional emails related to your account or orders

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request. You may also designate an authorized agent to make requests on your behalf — we will require proof of authorization before acting on such requests.

To learn more about your rights related to data processed by Shopify directly, visit privacy.shopify.com.

9. Children’s Privacy

Our website is intended for adults. While Homeground curates books for children, our services are purchased by and directed at parents and guardians. We do not knowingly collect personal information from children under the age of 13 (or the age of majority in your jurisdiction). If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will promptly delete it.

As of the effective date of this Privacy Policy, we do not knowingly sell or share personal information of individuals under 16 years of age.

10. Data Retention & Security

We retain your personal information for as long as your account is active or as needed to fulfill orders and comply with our legal obligations, resolve disputes, and enforce our agreements. If you would like to request deletion of your data, please contact us using the details below.

We use industry-standard security measures, including SSL encryption and Shopify’s secure payment infrastructure, to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. We recommend you do not use unsecured channels to communicate sensitive information to us.

11. Third-Party Links

Our site may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit. Our inclusion of a link does not imply endorsement of that site or its operators.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational, or regulatory reasons. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy, would like to exercise any of your rights, or have a complaint about how we handle your personal information, please contact us at:

Homeground Box LLC
homegroundbox.com
hello@homegroundbox.com